Privacy policy

At Original Greatness, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, or interact with our services.

Our store is hosted on Shopify, which provides the secure e-commerce platform that allows us to sell our products and services.

By using our website and services, you agree to the practices described in this Privacy Policy.

Personal Information We Collect

When you interact with our website or services, we may collect the following types of personal information:

Contact Information

  • Name
  • Billing and shipping address
  • Phone number
  • Email address

Payment Information

  • Credit or debit card details
  • Payment transaction information
  • Billing information and payment confirmations

Account Information

  • Username and password
  • Preferences and account settings

Order & Transaction Information

  • Products viewed or purchased
  • Shopping cart and Wishlist items
  • Order history, returns, or exchanges

Device & Usage Information

  • IP address
  • Browser type and device information
  • Pages visited and actions taken on the website

Communication Information

  • Messages sent to our customer support team
  • Feedback or inquiries submitted through our website

How We Collect Your Information

We collect personal information in the following ways:

Directly From You

  • When you create an account
  • Place an order
  • Contact customer support

Automatically

  • Through cookies and tracking technologies
  • When you browse our website

From Service Providers or Partners

  • Payment processors
  • Shipping partners
  • Marketing and analytics providers

How We Use Your Personal Information

We use your information to provide and improve our services, including:

Order Processing

To process payments, ship products, and manage returns or exchanges.

Account Management

To create and maintain your account and remember your preferences.

Customer Support

To respond to inquiries and provide assistance.

Marketing & Promotions

To send promotional emails, special offers, or product updates.
You can unsubscribe from marketing emails at any time.

Security & Fraud Prevention

To protect our website, detect fraudulent activities, and maintain a secure shopping experience.

Legal Compliance

To comply with applicable laws and regulations.

Sharing Your Personal Information

We may share your personal information with trusted third parties only when necessary, including:

  • Payment processing providers
  • Shipping and logistics partners
  • Marketing and analytics partners
  • IT and cloud service providers
  • Legal authorities when required by law

These parties are only allowed to use your information to perform services on our behalf.

Relationship with Shopify

Our website is powered by Shopify, which processes certain personal data in order to operate and improve our online store.

Information you provide on our website may be shared with Shopify and its service partners to support payment processing, store functionality, and analytics.

You can learn more about how Shopify handles personal data here:

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Remember your preferences
  • Analyse website performance
  • Deliver relevant advertising

When you first visit our website, you may see a cookie banner allowing you to manage your cookie preferences.

You can also manage cookie settings through your browser.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no online system can guarantee complete security.

Data Retention

We retain personal information only as long as necessary to:

  • Provide our services
  • Maintain your account
  • Comply with legal obligations
  • Resolve disputes

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Request a copy of your personal information
  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children.

International Data Transfers

Your information may be transferred and processed in countries outside your country of residence. When required, we implement appropriate safeguards to protect your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal requirements. Updated versions will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

📧 Email: info@originalgreatness.co.uk
📞 Phone: +44 333 772 4057