Returns Policy

Returns & Exchange Policy

At Original Greatness, we are committed to delivering high-quality fitness wear designed for performance, comfort, and confidence. If for any reason you are not completely satisfied with your purchase, we offer a simple and convenient return or exchange process within 30 days of delivery for eligible items.

Return Window

You may request a return or exchange within 30 days from the date your order is delivered.
To qualify for a return or exchange:

  • Items must be unworn and unwashed
  • All original tags must remain attached
  • Products must be returned in their original packaging
  • Items must be in resalable condition

How to Request a Return or Exchange

For Registered Customers

  • Log in to your account
  • Navigate to My Account → Returns & Exchange
  • Submit your return request within 30 days of receiving your order
  • You will receive a confirmation email with return instructions
  • Track your return status using the Track Your Order page

For Guest Customers

  • Visit the Track Your Order page
  • Submit your return request within 30 days of receiving your order

Alternatively, you may contact our Customer Care Team using the details provided below.

Return Requirements

To ensure a smooth return process, please follow these guidelines:

  • Items must be returned within 30 days after the return request has been approved
  • Products must be unworn, unwashed, and in original condition
  • Original tags and packaging must be intact
  • Include all accessories or packaging that came with the product
  • All items should be returned in a single package
  • Please use only the approved shipping method provided in your return confirmation email

Refund Process

  • Once your returned items are received and inspected:
  • Refunds will be processed within 5–7 business days
  • Refunds will be issued to the original payment method
  • VAT (Value Added Tax) will be refunded where applicable
  • You will receive an email confirmation once your return is received and the refund has been processed

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned or exchanged:
Swimwear

  • Swimming paddles or fins
  • Socks, gloves, shoelaces, and insoles
  • Bandages and hand wraps
  • Any product in sealed packaging that has been opened

Damaged or Faulty Items

If you receive a damaged or faulty item, please contact us within 48 hours of delivery.

Registered Customers
 Log in to My Account → Returns & Exchange

Guest Customers
 Submit a request via the Track Your Order page

Our team will arrange a replacement or full refund, including return shipping, at no additional cost to you.

Important Notes

  • If your order contains multiple items, a return request can only be submitted after all items have been delivered
  • Only one return or exchange request per order is permitted
  • Items not included in your approved return request will be returned to you at your expense
  • Items returned without original tags or in used condition may be refused
  • Returns received after the 30-day period will not be accepted

Original Greatness Rights

Original Greatness reserves the right to refuse refunds or exchanges if items:

  • Are not in resalable condition
  • Have been worn, washed, or damaged
  • Are missing original tags or packaging

Returns submitted outside the 30-day return window will not be accepted and will be returned to the sender at their expense.

Need Help?

If you have any questions about returns or exchanges, our Customer Care Team is here to assist you.
📞 Phone: +44 333 772 4057
 📧 Email: info@originalgreatness.co.uk