FAQ

Orders are processed within 1–2 business days. Standard shipping typically takes 5–7 business days. Expedited options are available at checkout.

Yes! We ship worldwide. Shipping times and costs vary depending on your location.

Absolutely. Once your order ships, you’ll receive a tracking number via email.

You can return most items within 30 days of delivery for a full refund. Items must be unused and in their original packaging.

To exchange, place a new order for the desired item and then return your original item following our return instructions.

Return shipping costs are the customer’s responsibility unless the item is defective or damaged.

Each product page includes a sizing chart. Measure yourself and compare to the chart to find your perfect fit.

Yes! We use sustainable materials and packaging wherever possible.

Often, yes! Sign up for restock notifications on the product page to be notified when it’s available again.

We accept all major credit cards, PayPal, and Shopify Payments.

Yes. Our checkout is fully encrypted, and we never store your credit card details.

Only one discount code can be applied per order.

No, you can checkout as a guest. Creating an account allows faster checkout and order tracking.

Orders can only be modified or canceled within 1 hour of placement. Contact our support immediately for assistance.

You can reach us via email at info@originalgreatness.co.uk or through the chat button on our website.